I've  partnered with   Artspan    to print, and ship my art designs.  This is their purchase,   shipping, and return policy:

Artspan Return Policy

You have  seven (7) days after receipt of the artwork to decide whether to keep the artwork or return it in its original condition for a refund.  Please contact us at 609-397-0888 between the hours of 9:00 a.m. to 5 p.m. EST Monday to Friday or email us at [email protected]. Please give us the reason for the return.

You must  ship    the artwork through a traceable method and provide us with the shipment’s tracking number.

If you do not notify us of your intent to return the work within 7 days of receipt and/or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions may apply. Please contact us for an assessment of your specific situation.)

How to Return Undamaged Work

Step 1 – Within seven (7) days of your artwork delivery date, please call 609-397-0888 between the hours of 9:00 AM – 5:00 PM EST Monday through Saturday or email [email protected]  to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to us. Please refer to our  Packaging Guidelines for instructions on how to safely package artwork for shipment.

Step 3 – Arrange to send the packaged artwork directly back to us using a traceable shipping method.

Step 4 – Email all shipping details including tracking number to   [email protected]

Refunds

Once the piece safely reaches the return department, Artspan will process  your return, and the amount owed will be refunded to  your original source of payment  in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

Additional return information—PLEASE READ.

  • Artspan is not responsible for undelivered returns.
  • Additional shipping fees may apply for international returns. Please note that these fees may possibly be avoided if you inform the courier that the item is a return — though we can’t guarantee this.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please call 609-397-0888 between the hours of 9:00 AM – 5:00 PM EST Monday through Saturday or email [email protected] to give us your order information.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to  [email protected]

Step 4 – An Artspan support representative will contact you to discuss next steps.

Shipping Costs

We examine all returns on a case-by-case basis in order to determine who is responsible  for paying all costs (shipping and customs) required to return the artwork. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyer’s remorse, then the buyer is held responsible for return costs.